Refund Policy

We want every client to love their design. This policy sets out when a refund request can be made for a ZEE MORE WEB LLC order and how we handle it.

1. 14-day request window

Refund requests may be submitted within 14 days of your payment date. Requests made after that window are not eligible for review, regardless of project status.

2. Why timing matters

Every design is custom-made for your business. We reserve designer time and begin research as soon as payment and your brief arrive, so the amount that can be refunded drops once work is underway. This is standard for creative service work.

3. What’s refundable, and when

Before work starts: If you cancel before any design work has begun — no research, sketches, or concepts — you can receive a refund less a small administrative and processing fee.

After concepts are delivered: Once initial concepts have been sent to you, the package fee is non-refundable, even within the 14-day window.

Completed orders: No refunds are available once final files have been delivered.

4. Revisions come first

If a design doesn’t match your brief, tell us. We’ll use your included revision rounds to rework it, and if the direction is clearly off-brief we’ll offer a fresh concept at no extra charge. Our aim is always to get the design right rather than argue about it.

5. Never refundable

• Express delivery add-on fees once work has started
• Stock images, fonts, or licenses purchased on your behalf
• Printing or production costs paid to third parties
• Changes of mind after a final design has been approved
• Final files already delivered and accepted

6. Delays caused by the client

We can’t refund for delays that come from missing information, feedback, or approvals on your side. Keeping the project moving is a shared responsibility.

7. Chargebacks

Please contact us before opening a dispute with your card issuer. Chargebacks filed without first contacting us may lead to immediate suspension of any active work, and the copyright of unpaid designs will not transfer. We will always try to resolve a billing concern directly and quickly.

8. Exceptional cases

Situations not covered here are reviewed case by case at the discretion of ZEE MORE WEB LLC management, based on the state of the project and the work already completed. Approval is not guaranteed.

9. Changes

We may update this policy at any time. Changes take effect when posted and apply to orders placed after the new effective date.

10. Refund requests

Email: [email protected]
Phone: +1 (631) 937-1984
Address: 2430 E 28th St 1, Brooklyn, NY 11235
Website: www.zeemoregraphics.com